If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. All the wall sockets I can see are for BT. Virgin Phone Switchover. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. . Hi. Therefore a WiFi based device is not feasible with this current setup. No, any cables within the house can be touched as much as the householder wants to touch them. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Volt Broadband. 5m/4. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Purchased a new BT cordless phone and extentioin. Home broadband & landline. QuickStart, set up and connections. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Plug into the Hub Push the white cable with the black label into the Hub. Phone line - 5 mins. This only affects landlines. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. on 23-12-2022 10:31. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. BT is initially proposing the SOGEA. the problem os the series its that you. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Phone. Winner: Tie. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. Stream from Virgin Media. NTE5C OpenReach Telephone Master Socket + M3. No knowing the layout of you home doing this might be less obvious than the thick VM cable. On the back of the master socket it has be numbers 1-6, but there are only 4 connectors. If you wish to go a head , change it with a NTE5 or ask Virgin for an upgrade to an NTE , but this will be expensive. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. However, rather than the piping then entering. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The landline phone digital switch over is being rolled out from around now to be completed by 2027. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. 1. Bare in mind that if you have to call out a BT engineer to fix this, you will probably be charged an extortionate callout fee to do so. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Our main phone connection is downstairs near to the original location of our hub. I have tried to get all 4 set up and can't make them work. Hi @baralasmi, Thank you for your post and welcome to our community forums. If the problem goes away, then the fault lies with your wiring or devices. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . I've looked for an external box but cannot find anything. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. I've got a new hub 5 and want to take advantage of it on my pc. The cable could be hidden within, or behind, furniture. Everything is converted to specialised triple screened coaxial cable. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. So I now have 100Mbps broadband and phone over broadband. Options. There are three cables at the back of the router. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. . Virgin Media Quickstart set up. Join Date: Oct 2021. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. For much more detail. Baffled By Virgin Cabling Avforums. Openreach cannot legally use any Virgin Media infrastructure, that includes any lines to a property. You can also identify a split socket looking at the side. Re: Virgin Media Master Socket. How about using a 10m RJ11 to RJ11 telephone cable. You will then know for each phone if it is capable of. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. No Coax Wall Socket Virgin Media Community 4802361. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. Registration is fast, simple and absolutely free so please join our community today. Manage Your Account. Turn on and start the Box. All the cabling is the property of Virgin Media and must not be touched. Re: Using existing Bt sockets with virgin. • Login with the default login info (on base of Hub) unless you've already updated it. First, you must determine which type of socket you have in your home. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. craigmc89 • 1 min. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We all know and love the internet and TV services that can enter our. The reason I'm asking is the Master socket contains the ring capacitor that converts the 2 wire PSTN / HUB phone service to a 3 wire circuit. So, a 50 minute broadband, TV and phone. Andrew Ferguson, andrew@thinkbroadband. 2: Seeker. If you're happy for us to get this booked. Solved: Previously, I had BT connection so I need a wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The house has the brown external junction box fitted to the front of the property on the. An LJU5 gives one line with two sockets. A third lead from the back of the router. Options. on 12-04-2022 15:50. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Connect your devices to the new hub. Other than that, sound like you need a VM tech to remedy. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. All the sockets are put in for you if they do not exist already e. Very poor advice. If your master socket has two sockets, like this: You must always plug your Hub into the broadband connection on your master socket. I shall have a look through my cables and see what fits. If it does not, then the problem lies outside your house and is not your responsibility. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. 27-07-2020 07:02 AM. Landline operators in the UK will switch every home phone in the. Multi-buy: £8. You can re-use any microfilter and Ethernet cables. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. Thank you. Re: Connecting existing extensions to VOIP phone. on 11-11-2021 10:40. Vonage 2nd line. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. 0 Kudos Reply. No Virgin Media have their own network which is separate to Openreach`s. " The hub is upstairs as previously said. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. One to power the router up. Thread starter fartingspartan; Start date 21 Dec 2013. the street is enabled for the service. We would like to show you a description here but the site won’t allow us. Engineer used 'spare pair' of blue cables for 'new' BT line. 1 4. El-n-Hils. VLNeedham. 17: Community Champion. Or you may be quicker than average! You won’t be involved the whole time. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. Which is fine. on 17-02-2023 12:46. Vonage 2nd line. But my brother had this done and he said they run a completely separate line in, presumably off the fibre. Browse Virgin Media Virgin Media Community. We have the quickstart pack but sadly cannot get broadband set up and working. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. (I did this video to help/guide new engineer as I did not find any for my self when I started. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. The other is marked TV, & this is used for TV & Broadband. I would like to have the phone downstairs. The answer is yes. If you need to do this for a longer time, try dialing the following. Other sockets are likely for extension landline phones. 23-08-2019 10:03 PM. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Lan Wiring Practically. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. 0. Options. Anything beyond the socket where the external line comes in can be removed. The trueCall standalone device. Fix the cable sheath (s) neatly to the cable mount on the faceplate of the socket using the nylon tie provided with the socket. If customer service is a concern, you can check out our survey results to see which providers had the best scores. The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. Thank you. on 17-02-2023 12:46. The tech joined the Broadband/TV cable but was unable to jo. Forum Member. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Virgin Media Wall Socket Example 2. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Home broadband & landline. We would like to show you a description here but the site won’t allow us. Jacopo Member. We would like to show you a description here but the site won’t allow us. 4GHz change the Wifi Network Name (SSID. Following the installation and verification of its functionality, you can browse the web or. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Unfortunately we don't use the Openreach master sockets as they are BT only. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. You can also check for a loose cable as not all properties have a socket. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tudor. To interfere with the master sock is an offence and frowned up on by all and your provider. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. I have been trying to tell BT customer service, however. A non-split socket will have the sockets and screws in the middle. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The wall box may be branded with the logos of an old cable TV company (not VM). )In this video, I am showing the sta. Kind regards Jodi. My Virgin Media App. All I am wanting to do is to make your short adaptor cable 8m long! Surely that us a simple concept. However, if you'd like we can send out. I then unplugged the Pod and plugged it back in again and then it worked. 17/07/09 - 20:45 in Cable #1. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. #2. Now go to your. #1. Plug into the wall socket Push the red label end of the white cable, into. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Thanks for posting, welcome both to the community and also Virgin Media. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. The cable could be hidden within, or behind, furniture. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. If you can get Quickstart, you can choose one of two delivery options. Options. Socket. You will then know for each phone if it is. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. If possible, I would like to get rid of this rather ugly white. The video shows the best practice for termina. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. If digging / drilling / new external & internal cables are required the. 3 weeks ago. The Trade Up services are operated for and on behalf of Virgin Media Limited (registered no. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. How To Connect Old Bt Master New Virgin Nte5 Avforums. The answer is yes. Re: I need a Virgin Media Wall Socket. . 99 each £8. 23/03/17 - 01:22 #2. Step 2: Order your Virgin Media Broadband service. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. I have had Virgin Media during the last year, but have now requested Vodafone broadband. This is usually marked as Line 1. Virgin Mobile. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Mobile devices & unlocking. Community home. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin. At least 30Mbps download speeds in every room or £100 one-off credit. Purchased a new BT cordless phone and extentioin. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. There are three cables at the back of the router. I have just received and sucessfully installed the Hub 5. Plug the cables into the Hub. Next, connect the power cable. Browse Virgin Media Virgin Media Community. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Account - Mobile. Re: Virgin Media Master Socket. See where this Helpful Answer was posted. 17 Apr 2018. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. We would like to show you a description here but the site won’t allow us. Wi-Fi boosters can help with those wireless signal dead zones around your home. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Ultrafast Broadband. 1) At the master socket disconnect the exchange line. The top “capped” one is marked FM & has been disused since cable went digital. This is an unbranded generic version. Faceplates after second visit. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. A second cable, the Ethernet, to deliver the internet from the router to the computer. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. No Coax Wall Socket Virgin Media Community 4802361. If you look into the back of your Hub, you'll see a port. Engineer used 'spare pair' of blue cables for 'new' BT line. 3608228) at 153 Brooker Road, Waltham Abbey, Essex En9 1JH (“West One”) (together “we”, “us. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Tudor. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. See where this Helpful. Trouble shooter. 0. easy install. )In this video, I am showing the sta. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Thank you for getting back to me and confirming this @paddingtonbear9. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. if its possible in parallel but its not a big problem if you run an series. Networking and WiFi. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Virgin Mobile. One to power the router up. 5 Machine screws included. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. You can also identify a split socket looking at the side. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. David_Bn. Moving from Virgin Media cable to TalkTalk wired. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. on 19-10-2022 18:20. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. We would like to show you a description here but the site won’t allow us. This can sometimes be improved by installing a small device. Plug the cables into the hub. I don't longer work there. Plug it into a wall socket near one of your existing Powerlines. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Check the phone is seated in the base unit correctly & powered ON. on 05-09-2023 20:36. Plug the telephone lead into the. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. See where this Helpful Answer was posted. 4 Kudos. Master Socket Issues And Sd Tests Plusnet Community. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. 23/11/12 - 23:50 #14. Posts: 166. To refer to. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Re: Moving broadband socket. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. Hello all, I am trying to add a second phone point from my Virgin Media master socket. He will drill through into the lounge and connect an internal access point to the brown box on. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. We would like to show you a description here but the site won’t allow us. . In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. SpeedBooking an engineer is easy with Virgin Media. Hi Rob Our master socket is in our front room physically. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. To ensure the best connection and maximum safety, the wires must be connected correctly. You’ll then be able to use your same old phone to make. We only have the Open reach Master socket 5C. Cable TV & Virgin Media TV . The cable wiring is the same as the Virgin Media Master socket. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. 4. Re: new VM socket. 4 Kudos. So, a 50 minute broadband, TV and phone. Could wire the cable to the internal connection within the socket. Sign in . I had 2 plugs and 2 bulbs in my old property - with no issues. No, what you need to do is switch the extension wiring from the BT socket to the VM one. While ordering I asked how it would be handled, they said they'd use the existing BT copper. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Plug in a basic telephone to any telephone sockets in the house and listen for a dial-tone. This will clear the line of dial tone for a short time, allowing you to listen closely. This example has the BT Piper logo in the top left corner. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. You may find it is just a cable coming in through the wall, in which case a simple adaptor is what is needed.